Self-serve clinics with personalized health apps to meet patients where they are
Context
Forward is a membership-based primary care provider focused on preventative health. We developed a new healthcare infrastructure to address service limitations and long appointment wait times. This infrastructure includes two key components: self-serve "CarePod" clinics, similar to ATMs, that can be easily deployed, and a suite of health apps, accessible through the Forward mobile app and in CarePods.
My contribution
As the lead designer, I directed visual branding and established the team's UX/UI design foundation and testing process. I designed the initial set of health apps for touchscreens in the CarePod and mobile phones, led the overseas animation production team, and collaborated with industrial designers on spatial experience. The MVP launch of CarePods played a key role in securing our Series E funding.
Team
Industrial Designers Product Managers Animators Software&Hardware Engineers Clinicians
Date
2021.10 - 2023.2
Self-serve clinics with personalized health apps to meet patients where they are
Context
Forward is a membership-based primary care provider focused on preventative health. We developed a new healthcare infrastructure to address service limitations and long appointment wait times. This infrastructure includes two key components: self-serve "CarePod" clinics, similar to ATMs, that can be easily deployed, and a suite of health apps, accessible through the Forward mobile app and in CarePods.
My contribution
As the lead designer, I directed visual branding and established the team's UX/UI design foundation and testing process. I designed the initial set of health apps for touchscreens in the CarePod and mobile phones, led the overseas animation production team, and collaborated with industrial designers on spatial experience. The MVP launch of CarePods played a key role in securing our Series E funding.
Team
Industrial Designers Product Managers Animators Software&Hardware Engineers Clinicians
Date
2021.10 - 2023.2
Self-serve clinics with personalized health apps to meet patients where they are
Context
Forward is a membership-based primary care provider focused on preventative health. We developed a new healthcare infrastructure to address service limitations and long appointment wait times. This infrastructure includes two key components: self-serve "CarePod" clinics, similar to ATMs, that can be easily deployed, and a suite of health apps, accessible through the Forward mobile app and in CarePods.
My contribution
As the lead designer, I directed visual branding and established the team's UX/UI design foundation and testing process. I designed the initial set of health apps for touchscreens in the CarePod and mobile phones, led the overseas animation production team, and collaborated with industrial designers on spatial experience. The MVP launch of CarePods played a key role in securing our Series E funding.
Team
Industrial Designers Product Managers Animators Software&Hardware Engineers Clinicians
Date
2021.10 - 2023.2
Problem
Limited location and low availability
Most Forward members are health-conscious, tech-savvy individuals aged 30-50 who lead busy lifestyles. However, our user satisfaction and growth rate were low due to poor service access. Forward had only 1-2 clinics in a few major cities, and it can take up to a month to get an appointment due to a short-staffed clinical team.
Problem
Limited location and low availability
Most Forward members are health-conscious, tech-savvy individuals aged 30-50 who lead busy lifestyles. However, our user satisfaction and growth rate were low due to poor service access. Forward had only 1-2 clinics in a few major cities, and it can take up to a month to get an appointment due to a short-staffed clinical team.
Problem
Limited location and low availability
Most Forward members are health-conscious, tech-savvy individuals aged 30-50 who lead busy lifestyles. However, our user satisfaction and growth rate were low due to poor service access. Forward had only 1-2 clinics in a few major cities, and it can take up to a month to get an appointment due to a short-staffed clinical team.
Solution
Affordable and accessible healthcare with self-serve experiences and cutting-edge infrastructures
We have innovated a new healthcare infrastructure comprising two key components: self-serve clinics called "CarePods" and a suite of "Health Apps." CarePods, similar to ATMs, can be deployed at a large scale, allowing users to drop by anytime for self-serve exams. The Health Apps, mini apps within the Forward app, enable users to monitor their health and receive care both on their phones and in CarePods
Solution
Affordable and accessible healthcare with self-serve experiences and cutting-edge infrastructures
We have innovated a new healthcare infrastructure comprising two key components: self-serve clinics called "CarePods" and a suite of "Health Apps." CarePods, similar to ATMs, can be deployed at a large scale, allowing users to drop by anytime for self-serve exams. The Health Apps, mini apps within the Forward app, enable users to monitor their health and receive care both on their phones and in CarePods
Solution
Affordable and accessible healthcare with self-serve experiences and cutting-edge infrastructures
We have innovated a new healthcare infrastructure comprising two key components: self-serve clinics called "CarePods" and a suite of "Health Apps." CarePods, similar to ATMs, can be deployed at a large scale, allowing users to drop by anytime for self-serve exams. The Health Apps, mini apps within the Forward app, enable users to monitor their health and receive care both on their phones and in CarePods
User story
Scroll to see how it works
Patients enroll in health apps through the Forward app.
In the CarePod, patients can browse and start health apps.
The CarePod dispenses the necessary medical devices.
The CarePod guides patients through the examination process.
Patients check their results and next steps in the Forward app
Immersive touchscreen experience
To create an intuitive experience in the CarePod, I designed a minimalistic visual and interactive system for the touchscreen, utilizing audio, animation, and lighting to guide users' attention. I managed animators overseas to develop the assets and innovated an iterative testing process for spatial interactions within the CarePod.
Immersive touchscreen experience
To create an intuitive experience in the CarePod, I designed a minimalistic visual and interactive system for the touchscreen, utilizing audio, animation, and lighting to guide users' attention. I managed animators overseas to develop the assets and innovated an iterative testing process for spatial interactions within the CarePod.
Immersive touchscreen experience
To create an intuitive experience in the CarePod, I designed a minimalistic visual and interactive system for the touchscreen, utilizing audio, animation, and lighting to guide users' attention. I managed animators overseas to develop the assets and innovated an iterative testing process for spatial interactions within the CarePod.
Engaging and scalable health apps for mobile
Health apps are mini-programs that enable users to set health goals, book appointments in CarePod, review exam results, track health data, and interact with the Care Team. I designed the initial set of health apps to help users adapt to and engage with these tools while standardizing results and the education delivery process. This standardization reduces repetitive tasks for our short-staffed clinical team, enhancing overall efficiency.
Engaging and scalable health apps for mobile
Health apps are mini-programs that enable users to set health goals, book appointments in CarePod, review exam results, track health data, and interact with the Care Team. I designed the initial set of health apps to help users adapt to and engage with these tools while standardizing results and the education delivery process. This standardization reduces repetitive tasks for our short-staffed clinical team, enhancing overall efficiency.
Engaging and scalable health apps for mobile
Health apps are mini-programs that enable users to set health goals, book appointments in CarePod, review exam results, track health data, and interact with the Care Team. I designed the initial set of health apps to help users adapt to and engage with these tools while standardizing results and the education delivery process. This standardization reduces repetitive tasks for our short-staffed clinical team, enhancing overall efficiency.
Design system for white-labeling apps
At a startup, speed is crucial. To accelerate the design and development of health apps, I developed a drag-and-drop design system that empowers doctors to efficiently draft health apps. Doctors can start with a template, add branding assets and UI components, and edit content for clinical accuracy. This approach enables rapid user testing before designers finalize the app design.
Design system for white-labeling apps
At a startup, speed is crucial. To accelerate the design and development of health apps, I developed a drag-and-drop design system that empowers doctors to efficiently draft health apps. Doctors can start with a template, add branding assets and UI components, and edit content for clinical accuracy. This approach enables rapid user testing before designers finalize the app design.
Design system for white-labeling apps
At a startup, speed is crucial. To accelerate the design and development of health apps, I developed a drag-and-drop design system that empowers doctors to efficiently draft health apps. Doctors can start with a template, add branding assets and UI components, and edit content for clinical accuracy. This approach enables rapid user testing before designers finalize the app design.
During testing, doctors struggled to select appropriate components, such as graph visuals for results. To address this, I developed a step-by-step guideline to assist them in making the right choices.
During testing, doctors struggled to select appropriate components, such as graph visuals for results. To address this, I developed a step-by-step guideline to assist them in making the right choices.
During testing, doctors struggled to select appropriate components, such as graph visuals for results. To address this, I developed a step-by-step guideline to assist them in making the right choices.
Impact
Enabled the deployment of 20+ new locations nationwide with $100M in funding.
Impact
Enabled the deployment of 20+ new locations nationwide with $100M in funding.
Impact
Enabled the deployment of 20+ new locations nationwide with $100M in funding.
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